Venue Guide

Your safety is our number one priority and we have a number of security measures in place to ensure you have the safest and most enjoyable experience.

Please minimise the amount of possessions you bring with you to the event. Security provisions for the event will include searching so please allow extra time to get to the venue, as a full bag and body search will be in operation.

There will be a police and security presence at the event as we work closely with our agencies and partners to ensure the safety and security of those attending.

We remind you to remain vigilant at all times and report anything which causes you any concern immediately to the nearest member of staff.

Disclaimer: We are sometimes subject to venue guidelines and the discretionary judgement of stadium stewards.

Stadium Do’s & Don’ts

Please travel light; large bags or luggage will not be permitted into the venue.

If you need to bring a bag with you please ensure that it is small enough to store under your seat. Small handbags and rucksacks no larger than A4 (30cm x 20cm x 20cm) will be allowed. There are no bag or luggage storage areas at the stadium.

Certain items are not allowed into the Stadium in the interests of Health and Safety including but not limited to:

Large bags, alcoholic beverages, aerosol cans, weapons, ammunition, firearms, explosives, pyrotechnics, gas cylinders, glass including perfume bottles, cans, knives, horns, air horns, vuvuzelas, whistles, drums, musical instruments, fireworks, flares, large flags/banners, offensive messaging, helium balloons, selfie sticks, smoke grenades, drones, laser devices, stobe lights, illegal drugs, balls, frisbees, bicycles, rollarblades, skates,scooters, segways  or any other item which in our reasonable opinion may cause danger or disruption to the event or to any other person (regardless of whether or not such item is illegal or is carried for specific purposes).

Any person in possession of such items will be refused entry to the Stadium. Any article that might be used as a weapon is deemed to be offensive or abusive, or compromise public safety, will be confiscated and reported to the Police.

We understand that amateur photography is part of the enjoyment when attending live athletics. We know we have the world’s most passionate and knowledgeable spectators, and as such we want them to be able to take home as many memories of top class athletics as possible.

Cameras (and accompanying camera bags no bigger than 30cm x 20cm) with a maximum lens length of six inches are permitted – if you have a lens length that extends beyond six inches we politely request that you keep to six inches as a maximum so to not block the view of those next to or behind you in the stadium. Failure to do so will result in potential ejection from the event.

Video camcorders and audio equipment are not allowed into the venue. iPads, binoculars and accompanying carry cases are permitted.

Professional camera equipment (including tripods and monopods) can only be used by accredited photographers and are not permitted in spectator areas.

Any pictures, images or footage must be for personal use only.

Food and drink kiosks will be open in and around the stadium carrying a range of options including burgers, fish and chips, sandwiches, bagels, salads, hot & cold drinks and meal deal options to suit every taste. For those with a sweet tooth, popcorn, sweets and ice cream will also be available.

There are a number of bars around the stadium serving a range of drinks including non-alcoholic beverages. Please drink responsibly.

There are also water fountains located on the outer concourse of the stadium. Water fountains can be found in between blocks 103 – 104 and between blocks 112 – 113. They can also be found near block 116, block 120, block 125, block 127, block 133, block 137, block 143, block 150, block 156, block 201 and block 215. For more information please speak to the nearest steward.

The London Stadium is a cashless venue with card payments only accepted at all food and drink kiosks. Please note that American Express cards are not accepted.

A small amount of cold food for personal consumption can be brought into the stadium. Sealed plastic bottles of water or juice 500ml or under are permitted. No glass bottles, cans, flasks or picnic hampers are allowed including metal cutlery. Refillable water bottles including hard sided bottles are permitted with a maximum capacity of 500ml.

Any items brought into the stadium should be contained within the permitted A4 bag size (30cm x 20cm x 20cm)

Strictly no alcohol is allowed to be brought into the venue.

Please be respectful of those around you by ensuring that you do not obstruct their view or cause any unnecessary inconvenience.

Please keep noise to a minimum during track starts and respect the athletes at all times.

A comprehensive road closure process is in place around major events in order to prevent conflict between vehicles and people. The London Stadium operates a managed exit/egress crowd management system during such times. The managed egress involves hold-and-release points to manage crowd flows. Spectators are encouraged post event to move towards the main transport hubs at Stratford stations.

Generally, the egress (exit) of the crowd is complete within 90 minutes. A normal walk to Stratford Station would take 20 -25 minutes but may take up to 90 minutes following the event. Stadium staff will be on duty at all hold-and-release points to provide reassurance and guidance, using Stop and Go signs. These are in place to ensure spectator safety and security. We appreciate your co-operation.

Please note there is no access to/through Westfield Shopping Centre following the conclusion of the event.

Children under the age of 2 years old will require a Babes in Arms ticket to access the stadium. The child must be strapped to their parent/guardian and be happy to sit on their knee for the duration of the event.

These tickets must be ordered at the same time as your ticket purchase. We cannot guarantee that babes in arms tickets can be added to your order at a later point.

Baby Changing Facilities are available on each level of the stadium. Simply ask one of the stewarding team for the closest baby change location to your seat.

Baby Changing Facilities can be found near Block 126, Block 134, Block 144 and Block 152.

Buggy’s can be stored inside the stadium in the dedicated buggy stores near block 131, block 136 and block 155.

London Stadium is a venue for all and provides dedicated services to support customers with accessible requirements.

More information can be found on our accessiblity page.

First aid rooms are available inside the London Stadium with rooms near block 102, block 118, block 132 and block 149.

There is no cash machine at the London Stadium. The nearest cash point can be found at the podium cafe at the base of the ArcelorMittal Orbit.

Please report all lost and found property to the nearest steward or member of staff at the stadium. If you are no longer at the venue, please email info@london-stadium.com

Any found items will be kept for two weeks, before being discarded.

London Stadium is not responsible for lost or stolen items.

Please be aware that strobe lighting, pyrotechnics, special effects and fireworks may be used at this event.

There will be a number of road closures in operation around the stadium from three hours before doors and will remain in place for approximately 2 hours following the end of the event.

Roads that will be affected are:

Westfield Avenue (International Way (John Lewis) to Montfichet Road
Montfitchet Road
Pool Street
Carpenters Road (East Bank to carpenters Arms)
Sidings Street
Marshgate Lane (adjacent to the Stadium)

Please note, car park A, B and C at Westfield Stratford City remains accessible throughout.

London Stadium offers free stadium WiFi meaning you can connect throughout the concourse and in stadium bowl – join LSFreeWIFI and enter your details to connect.

Please ensure you have downloaded your tickets before you arrive at the stadium as the phone networks and WiFi signals are busy on event days.