Accessibility

Wheelchair bay positions – suitable for wheelchair users and those using wheelchairs and mobility scooters who wish to stay in their chair throughout the event.

Adult and junior wheelchair seating is available at price category E and a single companion receives complimentary admission. Please note the companion ticket must be selected and added to your basket at the time of booking (1 x wheelchair ticket, 1 x companion ticket).

Wheelchair tickets are available around the stadium in the blocks listed below.

Wheelchair tickets can be purchased online. Proof of eligibility for the complimentary companion ticket may be requested.

Easy access seating is typically up or down one or two steps and is available for guests with an accessibility requirement who are not wheelchair users. Easy access tickets are available for ambulant disabled spectators. A single companion can also be booked as a complimentary ticket if required.

Please note the companion ticket must be selected and added to your basket at the time of booking (1 x easy access tickets, 1 x companion ticket).

Easy access seats are not located on a separate raised platform. Customers seated in the rows in front, may stand during the event, which could affect your view.

Easy access seating can be purchased online. Proof of eligibility for the complimentary companion ticket may be requested.

Stratford International Station and Stratford Station are the closest stations (approximately 0.8 miles) to the stadium. Details of the lines coming into these stations can be found in the ‘Travel Guide’ section.

Pudding Mill Lane Station (approximately 0.4 miles walk) is served by the Docklands Light Railway (DLR).

Hackney Wick Station (approximately 0.7 miles walk) is served by the London Overground.

We recommend checking travel network provider inforamtion directly, to confirm the accessibility of their routes.

Spectators travelling to London Stadium via bus can benefit from a number of bus services. Details of these services can be found in the ‘Travel Guide’ section.

Where possible, spectators are advised to take advantage of the extensive public transport network servicing London Stadium, with access roads disrupted during the event.

There will be several road closures in operation around the stadium from three hours before doors open and will remain in place for approximately 2 hours following the end of the event.

Please note, car park A, B and C at Westfield Stratford City remains accessible throughout.

Street parking is available for Blue Badge holders either in dedicated blue badge bays, or a vacant residents’ bay. For more information regarding street parking in this area, visit https://www.newham.gov.uk/

For spectators wishing to travel by taxi, black cabs are available from the taxi rank in Montfichet Road, situated outside the Northern ticket hall at Stratford Station (near Starbucks on the Lower Ground Floor).

For your return journey, black cabs can be found at a temporary rank at Pool Street.

Please note that roads are subject to closure on event days, and we’d recommend all spectators plan journeys accordingly.

There is a dedicated accessible entry lane on each bridge for access customers, their companion and group to use. This is where bag and body checks will take place.

You are welcome to use any bridge or turnstile irrespective of the one on your ticket. Stewards will be able to direct you to the shortest route.

Talk to a member of staff at the stadium entrance if you are unable to wait in a queue for a period of time, they will organise priority entry for you as soon as the gates open.

Numerous rest areas and benches are located across the stadium island and Queen Elizabeth Olympic Park.

All of London Stadium’s accessible toilets are unisex, and available on all levels close to wheelchair bays. These all require a radar key for entry.

Some staff will have RADAR keys but if you have your own key please make sure you bring it with you.

The Box Office can be accessed by Bridge 5 and is located near Entrance E. Accessible height ticket counters are available and include induction loops to support hearing aid users.

Assistance Dogs are welcome at London Stadium.

If you will be accompanied by an assistance dog, please notify accessibility@britishathletics.org.uk when you book your tickets.

All Assistance Dogs must wear a harness or jacket that clearly identifies them as a working animal. There is a designated spending area close to Bridge 4.

The most suitable seating area for customers bringing an assistance dog is on the accessible platforms.

Kindly note that any assistance dogs must remain with their owner at all times.

Changing Places toilets are located near Block 149 (north of the stadium) and near Block 125 (south of the stadium).

Both toilets include a height-adjustable adult sized changing bench, a ceiling hoist system to lift people between wheelchairs and the toilet/changing bench and room for up to two personal assistants.

Please note compatible slings for the ceiling hoist system are not provided. Customers are asked to bring their own.

For access please speak to one of the stewarding team or event ticketing team within the venue.

The London Stadium accessiblity team have a text and WhatsApp hotline available to provide accessibility support on event day.

T: 07749 397498

Please note this hotline is open on the day of the event only.

If you have any questions regarding accessiblity please contact us on accessibility@britishathletics.org.uk

Spectators are advised to bring medication in its original packaging and only enough for use during the event. All spectators are subject to bag searches and any unmarked/unpackaged medication will be confiscated.

Portable oxygen cylinders are permitted for medical use only.

There is no refrigeration on site so please make sure that you package your medication appropriately for the duration of your visit; we suggest bringing a small cool bag for any medication which needs to be kept cool.

A quiet space is available for this event for any customers who are overwhelmed by the stadium environment.

Please note, this area may not have a view of the event and does not have any sensory items available and are not staffed.

Please contact the accessible team on the day via text or WhatsApp if you need access to the space. T:07749 397498

Please be aware that pyrotechnics, strobe lighting, special effects and fireworks may be used at this event.

A DJ /live band may also be situated inside the stadium.

Wheelchairs can be stored inside the stadium in the dedicated buggy and wheelchair stores near Block 131, Block 136 and Block 155.

Items left in these areas are left at your own risk.

The London Stadium accessibility team have wheelchairs available for customers who need to use them to get to their seats. This service is available from Bridge 3 shuttle bus drop off point.

A member of the team will accompany you to your seat, once seated they will then return the wheelchair back to the collection point so it can be used for the next customer.

When exiting, if you wish to request a wheelchair pickup, text 07749 397498 with your name & location. The accessibility team will take you back to the Accessible Shuttle Bus at Bridge 3 or Blue Badge parking.

Please note: this service is to simply assist you from A to B, it is not a wheelchair hire service where you are allocated the chair for the duration of the event.

The location of key services at the London Stadium can be found via the link below

To help you plan your visit, here are some of the distances you may expect to travel getting to the stadium.

*All distances are approximate and subject to change