Accessibility

Wheelchair bay positions – suitable for wheelchair users and those using wheelchairs and mobility scooters who wish to stay in their chair throughout the event.

Adult and junior wheelchair seating is available at price category C and a single companion receives complimentary admission. Please note the companion ticket must be selected and added to your basket at the time of booking (1 x wheelchair ticket, 1 x companion ticket).

Wheelchair tickets can be purchased online with a Nimbus Disability Access Card or a FREE AXS Access Registration Number. More information can be found here.

Proof of eligibility for the complimentary companion ticket may be requested.

Easy access seating is typically up or down one or two steps and is available for guests with an accessibility requirement who are not wheelchair users. Easy access tickets are available for ambulant disabled spectators. A single companion can also be booked as a complimentary ticket if required.

Please note the companion ticket must be selected and added to your basket at the time of booking (1 x easy access tickets, 1 x companion ticket).

Easy access seats are not located on a separate raised platform. Customers seated in the rows in front, may stand during the event, which could affect your view.

Easy access seating can be purchased online with a Nimbus Disability Access Card or a FREE AXS Access Registration Number. More information can be found here.

Proof of eligibility for the complimentary companion ticket may be requested.

The Utilita Arena Birmingham is located within Birmingham City Centre and is a short walk from Birmingham New Street, Moor Street, Snow Hill and Five Ways train stations.

More details regarding travel to the arena can be found in the ‘Travel Guide’ section.

We recommend checking travel network provider information directly, to confirm the accessibility of their routes.

Spectators travelling to the Utilita Arena Birmingham via bus can benefit from a number of bus services. Details of these services can be found in the ‘Travel Guide’ section.

Where possible, spectators are advised to take advantage of the extensive public transport network servicing the Utilita Arena Birmingham, with access roads disrupted during the event and parking limited.

More information regarding parking at the arena can be found here.

Larger vehicles: Disabled visitors arriving in vehicles over 2m in height (minibuses or ambilifts), will be directed to the North Car Park. Here vistiors can disembark, and traffic officers will then direct the vehicle to the nearest parking bay.

For spectators wishing to travel via taxi, it is recommended that taxi’s are pre-booked and use the designated pick-up/drop-off points

Talk to a member of staff at the arena entrance if you are unable to wait in a queue for a period of time, they will organise priority entry for you as soon as the doors open.

The most direct, level access route is via the boardwalk to Entrance E. Level access is also available from the South car park – Level 11 (Blue Badge Parking) to Entrance D.

Stand-alone, unisex accessible toilets are located throughout the arena concourse. Most are operated by a RADAR key.

Some staff will have RADAR keys but if you have your own key please make sure you bring it with you.

Accessible toilets within the Male and Female toilets on the concourse level have both RADAR operated toilets and non-RADAR operated.

The Box Office can be accessed via the boardwalk around the arena and is located next to Entrance E.

An accessible height ticket counter is available and includes a induction loop to support hearing aid users.

Assistance Dogs are welcome at Utilita Arena Birmingham.

If you will be accompanied by an assistance dog, please notify accessibility@britishathletics.org.uk when you book your tickets.

All Assistance Dogs must wear a harness or jacket that clearly identifies them as a working animal.

The most suitable seating area for customers bringing an assistance dog is in the wheelchair bays.

Kindly note that any assistance dogs must remain with their owner at all times.

If you have any questions regarding accessiblity please contact us on accessibility@britishathletics.org.uk

If you experience any problems with your seating at the event please speak to a steward or visit the Customer Service Office on the concourse level.

There is a changing places toilet facility at the arena which can be found on the concourse opposite Block 5.

This facility meets the needs of people with multiple and complex disabilities who have one or more carer with, and assisting them, by providing extra features and more space.

Features include:
Height adjustable, adult sized changing bench
Ceiling hoist system to lift people between wheelchairs and the toilet/changing bench
Automatic wash/dry, centrally located toilet
Height adjustable washbasin
RADAR key operated door

Please note compatible slings for the ceiling hoist system are not provided. Customers are asked to bring their own.

The arena operate a radio frequency analogue hearing system that covers 100% of the arena bowl, so you can book any seat and still receive excellent sound quality.

Customers wishing to use the system can do so free of charge and should speak to a member of security on arrival at the arena. They will then book out a receiver pack with lanyard and an earphone headset which plugs into the receiver.

Alternatively, if you use a telecoil hearing aid, the arena can supply a personal neck loop which then plugs into the receiver to enhance the sound through your own hearing aid.

Spectators are advised to bring medication in its original packaging and only enough for use during the event. All spectators are subject to bag searches and any unmarked/unpackaged medication will be confiscated.

Portable oxygen cylinders are permitted for medical use only.

There is no refrigeration on site so please make sure that you package your medication appropriately for the duration of your visit; we suggest bringing a small cool bag for any medication which needs to be kept cool.

There is a Medical Centre at the arena located on the concourse level opposite Block 2. Qualified medical staff are on duty when the arena is open to the public.

In the event of a medical emergency, please notify a steward who will radio for medical assistance.

Please be aware that pyrotechnics, strobe lighting, special effects and fireworks may be used at this event.

If you have a permanent condition that requires the use of a walking aid (crutches or walking sticks), then you are permitted to take these to your seat. You will need to store them/it under the seats so as not to cause an obstruction or trip hazard.

While crutches and walking sticks are ok, the arena are unfortunately unable to accommodate walking frames or rollators in seating areas due to safety reasons in a potential evacuation situation. If you use one of these, then you will need to purchase tickets in a wheelchair bay.

Please note the arena are unable to accommodate persons with a leg in a cast or full support into the seating blocks regardless of whether a walking aid is used or not. This is for safety reasons in a potential evacuation situation.

In these circumstances, you should contact AXS prior to the event. Reseating is subject to availablility and cannot be guaranteed.