Frequently Asked Questions – Indoor Tour 2023

Birmingham World Indoor Tour Final 2023




When will tickets go on sale?

The Birmingham World Indoor Tour Final will take place on the afternoon of Saturday 25th February 2023 at the Utilita Arena, Birmingham.

A priority window for tickets will be open from 10am on Tuesday 8th November.

Tickets will be released for general sale at 10am on Thursday 10th November.


How do I request accessible tickets?

Wheelchair positions are available around the arena at Category C pricing and include a free companion ticket.

Ambulant disabled seating is also available around the arena with prices varying depending on the seat location. A free companion ticket is also available should you be unable to attend the event without assistance.

Accessible tickets will be available from 10am on Tuesday 8th November to those spectators in the priority window and from 10am on Thursday 10th November for all other ticket purchasers.

Tickets are available by calling the accessibility team on 0800 640 5001 (open Monday – Friday, 9am – 7pm & 9am – 5pm Saturday, Sunday & Bank Holidays). Calls are free from UK landlines and mobiles.

If you have registered for an Access Card from Nimbus Disability or with The Ticket Factory Access Registration scheme you will also be able to book your tickets online. More information can be found here.


How many tickets can I purchase?

You will be able to purchase up to 10 tickets online.

For more than 10 tickets please contact the Group Bookings team on 0800 358 0058 or email


How much do tickets cost?

The ticket prices can be found on the Ticket Information page here


What age range is a junior ticket?

Junior tickets are available for those aged 16 years and under.

Children aged 16 years or under must be accompanied to the event by an adult.

Children aged 2 years or under do not require a ticket but must sit on their parent/guardian’s knee.


What age is a senior ticket?

Senior tickets are available for those 65 years and over.


Are student tickets available?

Yes student tickets are available. ID and/or proof of student status will be required to enter the event with a student ticket.


Can I pick where I want to sit?

You can select your preferred Block or select ‘Best Available’ and let the ticketing system automatically allocate you the best seats in your chosen price category.


Is there a hospitality package available?

Yes a hospitality package is available for this event.

Join us in the Foundry Suite for a pre-event two course buffet lunch before taking your seats in the arena to watch a fabulous afternoon of World Class Athletics.

More information on the package can be found here.


What is the event timetable?

The event is scheduled to run between 13:00 – 16:00 with the timetable to be confirmed shortly.

Please note all timings are subject to change.


Where is best to see what events?

One of the best things about coming to an athletics event is that you are never far away from the action, with multiple events happening at the same time and spread around the arena there is always something to watch.

In the arena every seat gives you an excellent view of the action.

If you love to watch the fastest athletes on the planet, the 60 metres track is in the middle of the floor with excellent views from both sides of the arena.

To see the long and triple jumpers charging down the runway the best seats to choose are in blocks 10 -12.

If the pole vault is more your thing, then blocks 1 – 3 are for you, whilst blocks 4 – 6 offer the best view of the high jump.

And of course, not leaving out the endurance races where any seat in the arena is great to cheer on the athletes as they complete laps of the track.


What are restricted view tickets?

There are several areas around the arena where your sightline may be restricted in some way. This could be because of the height of the track and/or the raised bends; it could be a safety barrier or platform. It may also be a restriction to the big screen or one specific event. These seats are classed as restricted view and are available to purchase at a reduced cost.

Any seats that have more severe sightline issues will not be available for sale.


I haven’t received my priority link to purchase tickets/my priority link isn’t working?

The emailing containing the priority ticket link will be sent on the evening of Monday (7th November). Please check your spam or junk folders if you haven’t received it.

Please ensure you are using Chrome, Microsoft Edge, Firefox or Safari to open the ticket link on Tuesday morning. Microsoft internet explorer is no longer compatible with the ticketing site.

Refresh the page and clear your browsing history if you are still seeing the holding page after 10am on Tuesday.


When will I receive my tickets?

All tickets will be emailed to you as a PDF attachment approximately five days before the event.

You will need to print out your tickets on plain white A4 paper, ensuring each ticket is on one piece of paper and the barcode is easy to read with no smudging or bleeding. If the barcode is not clear it will stop the ticket from scanning on entry.


I do not have access to a printer, how do I get my ticket?

If you have a friend or relative with a printer, please ask them to print your tickets for you.

Alternatively, open the PDF containing the ticket on your phone and zoom into the barcode area. Present this zoomed in barcode to the steward with the scanner at the entrance and this should scan allowing you access to the event.


Can I resell tickets if I can no longer attend the event?

If you can no longer attend the event, you can pass your tickets on to friends and family.

Alternatively, you can list your tickets on the official fan to fan resale platform, Twickets


Where and when will the event take place?

The event will take place at the Utilita Arena Birmingham, formally the National Indoor Arena, and is expected to run between approximately 1pm and 4pm on Saturday 25th February 2023. Please note all timings are subject to change.


How should I travel to the Arena?

We advise that you plan your journey to and from the arena in advance and always follow the relevant guidance.

The arena is located within Birmingham’s Clean Air Zone. Daily charges apply to vehicles entering the zone which do not comply with the zone’s criteria.

For more travel information please click here.


Is parking available at the Arena?

The arena has on-site parking across three car parks – North, South and West. The West car park is for pre-booked and hospitality customers only.

The South and West car parks are serviced by lifts to each floor, with accessible parking located on level 11, giving direct access to the arena entrances. The North car park has no lift facility, with all accessible spaces being located on level 9, close to Entrance G.

The arena car park is controlled by Park Jockey, for more information visit

To find out more about event parking visit:

Other car parks are available nearby, the closest being in Brindley place, which you can access via Sheepcote Street or Cambridge Street, just a quick walk from the Arena.


What security measures will be in place and what can I bring into the arena?

All spectators will undergo a bag check and airport style body scanners before entering the arena. Please arrive in plenty of time to get through these security and ticket checks.

You are able to bring one small bag, with a maximum of  compartments, into the arena no larger than 21cm x 30cm x 19cm. This bag must be capable of fitting under a seat and must accommodate all possessions except your coat or outer clothing. Rucksacks are not permitted.

For more information on what you can bring into the arena including our camera policy please visit our venue guide.


Will food and drink facilities be available inside the arena?

Food and drink kiosks will be available at the event.

A small amount of cold food for personal consumption can be brought into the venue. Sealed plastic bottles of water or juice under 500ml are permitted but no glass bottles, cans, flasks or picnic hampers are allowed.

Strictly no alcohol is permitted to be brought into the stadium.

Please be aware that the Utilita Arena is a cashless venue.


Please contact us if you have a question that is not answered above.