Frequently Asked Questions

Müller British Grand Prix 2021

TICKETING

How many tickets are available for the event?

Tickets will be sold following social distancing guidance as set out by the Sport Ground Safety Authority.

With one metre + social distancing measures implemented 2,000 tickets will be available for sale.

 

Who can purchase tickets to the 2021 Müller Grand Prix Gateshead?

A priority window for tickets will be open from 10am on Wednesday 23rd June. This priority is open to those who registered for the 2021 Müller Anniversary Games ticket ballot, Müller Anniversary Games 2020 ticket purchasers and the 2021 Müller Grand Prix ticket purchasers.

Tickets will be released for general sale at 12 noon on Wednesday 23rd June.

 

When will tickets go on sale?

The Müller British Grand Prix Gateshead will take place on the evening of Tuesday 13th July 2021.

A priority window for tickets will be open from 10am on Wednesday 23rd June. This priority is open to those who registered for the 2021 Müller Anniversary Games ticket ballot, Müller Anniversary Games 2020 ticket purchasers and the 2021 Müller Grand Prix ticket purchasers.

Tickets will be released for general sale at 12noon on Wednesday 23rd June.

Tickets will be sold as best available on a first come, first served basis. Seats will be available in singles or pairs.

Before purchasing tickets, you should consider the risks of attending this event based on your personal circumstances and if you feel uncomfortable, you should not attend.

 

How do I request accessible tickets?

Wheelchair positions are available in the South West Corner of the venue and include a free companion ticket. A shelter covers some of these positions from the elements but not all.

Ambulant disabled seating is available in the South Terrace with ramped access and one small step onto the row of seats. This stand has no roof cover and is open to the elements.

Accessible tickets will be sold on a first come, first served basis. They will be available from 10am on Wednesday 23rd June to those spectators in the priority window and from 12 noon for all other ticket purchasers. Tickets are available by calling the accessibility team on 0800 640 5001 (open Monday – Friday, 9am-5pm). Calls are free from UK landlines and mobiles.

 

Why have you not chosen to release the tickets by ballot?

The timescales involved have made a ticket ballot not possible for this event. All tickets will be available on a first come, first served basis.

 

Why are there no senior, student or family tickets available this year?

To make the process as simple and as efficient as possible we have had to remove the senior, student and family ticket offers for this year. We apologise if this affects you and will look to reinstate these prices next year when events are back to normal.

 

What age range is a junior ticket?

Junior tickets are available for those aged 16 years and under.

Children aged 16 years or under must be accompanied to the event by an adult. Children of all ages will require a ticket including babies in arms.

 

Can I pick where I want to sit?

Due to the timescales involved we are unable to offer direct seat selection to fans this year. When purchasing tickets, you will be able to choose the stand and block that you wish to sit in, and the ticketing system will automatically allocate you the best available seat(s) in that block.

 

Is there a hospitality package available?

Due to the timelines involved in staging this event, no hospitality packages are available.

 

Are any of the seats at the stadium undercover?

The Tyne & Wear Stand located on the home straight has a roof and is undercover. Those sitting on the lower rows in this stand &/or depending on the wind direction may find that they are not undercover.

All remaining stands at the stadium are open air and have no roof structures including the East Stand on the backstraight.

All spectators attending the event are advised to check the weather conditions before leaving home and dress appropriately including hats and sun cream should the sun shine!

 

Why is there a ticket limit this year?

Tickets have been limited to singles or pairs to allow for as many fans as possible to have access to tickets and to ensure any potential Government restrictions are adhered to.

Can I ensure my tickets will be sat with friends and family members?

We are unable to offer tickets in more than twos, therefore if you purchase more than one set of two tickets, we cannot guarantee you will be seated near each other. All single seats or sets of two are allocated with one metre + social distancing from other parties.

Once in the stadium only sit in the seat assigned to you on your ticket. Please do not move to be closer to friends or family.

 

Where is best to see what events?

One of the best things about coming to an athletics event is that you are never far away from the action, with multiple events happening at the same time and spread around the stadium there is always something to watch.

In the stadium every seat gives you an excellent view of the action.

If you love to watch the fastest athletes on the planet or the long and triple jumpers charging down the runway the best seats to choose are in the Tyne & Wear Stand.

If the pole vault is more your thing, then then the East Stand is for you, whilst the South Terrace offers the best view of the high jump.

For the throw events the North and South Terraces offer the best viewpoint.

And of course, not leaving out the endurance races where any seat in the stadium is great to cheer on the athletes as they complete laps of the track.

 

Do I need to wear a mask or face covering in the stadium?

Any supporter over the age of 11 must wear a face covering at all times except from when seated in your allocated seat within the stadium, eating or drinking.

 

I have heard I need to sign a Code of Conduct. Where can I find this?

All spectators attending the event are asked to read and sign up to Code of Conduct to assist us in helping to protect you and your fellow spectators at the event.

The Code of Conduct can be found here

 

Why is the event being held on a Tuesday evening this year?

The Müller British Prix is the rescheduled Müller Anniversary Games that was due to take place at the London Stadium. Unfortunately, we were unable to have access to the London Stadium this year and Gateshead stepped in to offer their stadium for us to use. The date was already confirmed within the Wanda Diamond League calendar.

 

When will I receive my tickets?

All tickets will be emailed to you as a PDF attachment approximately two days before the event.

You will need to print out your tickets on plain white A4 paper, ensuring each ticket is on one piece of paper and the barcode is easy to read with no smudging or bleeding. If the barcode is not clear it will stop the ticket from scanning on entry.

I do not have access to a printer, how do I get my ticket?

If you have a friend or relative with a printer, please ask them to print your tickets for you.

Alternatively, open the PDF containing the ticket on your phone and zoom into the barcode area. Present this zoomed in barcode to the steward with the scanner at the access gate and this should scan allowing you access to the event.

 

What happens if the event is cancelled, or the capacity is reduced?

If we have taken payment and the event is cancelled, you will be offered a full refund or exchange to the rearranged date.

If you have purchased tickets and the event capacity is reduced, you will receive a full refund.

 

If, having booked, I or my guest have symptoms of COVID-19, are household members of a person with symptoms, have been asked to isolate by NHS Test & Trace or have tested positive for COVID-19 which would result in attendance not being possible, can I get a refund?

Our refund policy covers these situations as we are committed to reducing the risk of Covid transmission. Please make sure you keep any texts from Test and Trace etc. as we may need evidence for the refund.

 

If, having booked, I or my guests decide not to attend for any reason not listed above, will I be entitled to a refund?

If the event goes ahead with a crowd but you are unable to attend for any reason, including due to other concerns relating to COVID-19, then our usual terms and conditions will apply, and a refund will not be possible.

 

Can I resell tickets if I can no longer attend the event?

Current UK Government guidelines require us to know the contact details of the lead ticket booker for Test & Trace purposes. If you can no longer attend the event, please only pass your tickets on to friends and family who can be contacted should the need arise.

 

PRE-EVENT

What do I need to do before event day?

Before event day please make sure that you have:

  • Made appropriate travel plans.
  • You are strongly encouraged to carry out lateral flow testing twice a week, before and after the event. You can collect free testing kits from local pharmacies and community sites, or order online or by phone for home delivery http://www.nhs.uk/gettested
  • Contact us if you are exempt from wearing a face covering.
  • Read the spectator code of conduct.
  • Pack your tickets, masks, hand sanitiser and appropriate clothing for all weathers!

 

Covid 19 testing for people without symptoms

We would encourage all spectators (12 years and over) to access Lateral Flow testing twice weekly before and after the event. By doing so, you will have additional assurance that you are helping to keep Covid-19 rates at a low level.  However, if you have symptoms, you should not come to the event, even if you test negative on an LFT test.

Information about testing for people without symptoms and details of how home testing kits are accessed can be found at Testing for people without symptoms – Gateshead Council

If you have symptoms, you should book a PCR test via 119 or online at Get a free PCR test to check if you have coronavirus (COVID-19) – GOV.UK (www.gov.uk)

We would encourage everyone to get vaccinated as soon as they are offered the opportunity.

 

What time will the event take place?

The event is expected to run between approximately 6pm and 9pm on Tuesday evening.

 

How should I travel to the Stadium?

We advise that you plan your journey to and from the stadium in advance and always follow social distancing measures.

If travelling by public transport, follow the UK Government guidance. The government’s COVID-19 safer travel guidance is a good source of information.

 

Is parking available at the Stadium?

Parking is not available at the stadium; however, a limited number of blue badge parking spaces are available to book in advance should you have accessibility needs.

If you require blue badge parking, please email accessibility@britishathletics.org.uk with your name, contact telephone number, car make, model and registration. We will also require your blue badge number, expiry date and council it is issued by.

Parking facilities are available at several sites close to the venue. Follow the ‘Event parking’ signage to Quarryfield Road car park or Heworth Metro Station.

 

Is blue badge parking available at the event?

Blue badge parking available at the stadium. To book this please email accessibility@britishathletics.org.uk with:

Name of badge holder:

On the day contact number:

Badge number:

Issuing council:

Expiry date:

Car registration, make and model:

There will be a road closure in place around the stadium so those using the blue badge car park must be parked in the car park by 16.45. On exit you may have to wait for a period of time until it is deemed safe for to you exit the car park.

 

Should I bring my own face covering and hand sanitiser?

Please ensure that you bring your own face covering and whilst hand sanitiser is provided around the venue, we would also recommend bringing your own.

 

What do I do if any of my party are exempt from wearing a face covering?

If you are medically exempt from wearing a face covering under Government guidelines, you do not have to wear one, but you may wish to use one of the Government resources to demonstrate this, including the use of a GP letter and/or hidden disabilities card and lanyard. Any exemptions must be made known to British Athletics in advance of attending the event by email to: accessibility@britishathletics.org.uk and the party will be re-allocated seats in areas where two metre social distancing can be observed.

 

My plans have been impacted by COVID-19, what do I need to do?

If you feel ill on the day of the event, please do not travel. If you have any symptoms of COVID-19 or are a household member of a person with symptoms you must not attend. If you have tested positive for COVID-19 or have been in contact with anyone who has COVID-19 in the 10 days before the event you should be self-isolating and must not attend.

Please comply with all relevant guidance and rules relating to COVID-19 and social distancing, including those of the government and public health authorities.

 

EVENT DAY

What do I need to do on event day?

  • Arrive in good time to go through all the necessary entry procedures and security checks. You are advised to arrive at least 30 minutes before the start of the event. Gates will open at 4pm.
  • Limit the amount of personal belonging you bring with you. Small bags that can fit under your chair are permitted. Bag checks will be in operation so please be aware that you may be required to empty your bag on arrival. Avoid bringing bags were possible to reduce queueing time and help us maintain social distancing.
  • Bring a face covering to wear, or if you are exempt, please use one of the Government resources to demonstrate this.
  • Hand sanitiser will be provided, however please feel free to bring a personal supply of hand sanitiser (in a plastic bottle no larger than 50mls) if this is preferred.

 

Will food and drink facilities be available inside the stadium?

To support safety measures food and drink kiosks will not be available at the event.

A small amount of cold food for personal consumption can be brought into the venue. Sealed plastic bottles of water or juice under 500ml are permitted but no glass bottles, cans, flasks or picnic hampers are allowed.

A bottle of water will be available for spectators to collect inside the stadium.

Strictly no alcohol is permitted to be brought into the stadium.

 

What procedures have been put in place to make the stadium a safe venue?

We are working with the Gateshead International Stadium to ensure that we follow all UK Government and local guidance.

We know that things can change, and we have made our approach flexible so that we can react to any changes to the guidelines when necessary.

Guidance will be based on the UK Government recommendations at the time of the event however some measures to be expected are:

Social Distancing – social distancing measures will be in place with clear guidance around the venue. Seats will be separated between groups to ensure social distancing.

Hygiene and cleanliness – A deep cleaning routine has been employed across the stadium and will be undertaken before and after the event. You will also see hand sanitiser stations placed in regular intervals around the venue, and cleaning teams will be more regularly cleaning facilities throughout the event.

Contact free – Mobile ticketing will be in operation with all tickets sent to spectators digitally to limit contact.

Managed exit – To assist with social distancing a managed exit approach will be implemented to ensure areas do not be overcrowded. You may be asked to remain in your seat for a short period of time at the end of the event to assist with this.