Accessibility

Tickets

Accessible seating is available on each level at the London Stadium, including aisle seats, seats with few or no steps and those closest to toilet facilities. These seats need to be booked in advance to ensure that your requirements can be accommodated.

Wheelchair tickets are available around the stadium at CAT E pricing and includes a free companion ticket.

For Accessibility Bookings call 0800 640 5001 Lines are open from 9am – 5pm (Monday to Friday) and 9am – 5pm (Saturday, Sunday and Bank Holidays). Any customers who have an Access Card can link their card to their Ticket Factory account giving them access to purchase tickets online.

Transport

Stratford has a number of accessible transport options, all the details of which can be found on the TFL website http://tfl.gov.uk/transport-accessibility/

For those who require it, an Accessible Shuttle Service will run from next to Platform 13, which is served directly by the Jubilee Line, at Stratford Station to the Stadium. There is step-free access from all lines to Platform 13. For more information on this service please visit the travel guide page.

Roads around the stadium will be extremely busy so please plan your journey and give yourself plenty of time to arrive at the stadium.

Blue Badge Parking

Onsite Blue Badge Parking for this event is now fully booked. Alternative parking can be found at Westfield Stratford City Shopping Centre.

Those who have pre-booked Blue Badge parking will have received a parking permit in the post.

Accessible Entry

We have one dedicated accessibility lane on each bridge for disabled customers, their companion and family to use. This is where bag and body checks will take place. You are welcome to use any bridge irrespective of the one printed on your ticket. Stewards will be able to direct you to the shortest route.

Access to the Box Office

The Box Office can be accessed by Bridge 5 and is located near Entrance E. Accessible height ticket counters are available and include induction loops to support hearing aid users.

Wheelchair Assistance

The Accessibility Team has a fleet of wheelchairs available should customers need to use them to get to their seats. You can collect a wheelchair from either Bridge 3 shuttle bus drop off point or near to Bridge 1.

A member of staff will accompany you to your seat, once seated they will then return the wheelchair back to the relevant collection point so it can be used for the next customer.

When exiting, customers wishing to use this service can collect a wheelchair from either Block 125 or Block 149. A member of staff will again accompany you to Bridge 3 Shuttle Bus drop-off or bridge 1.

Please note: this service is to simply assist you from A to B, it is not a wheelchair hire service where you are allocated the chair for the duration of the event. Please also have someone with you who can assist in pushing the wheelchair for you.

Commentary Headsets

We have a limited number of commentary headsets available. If you would like to reserve a headset in advance please drop us an email with your name and mobile telephone number to: access@farandbeyondevents.co.uk

Alternatively you can ask our accessibility team on the day. They will be based in two locations – One near bridge 3 & one near bridge 1.

Guide and Assistance Dogs

Guide and Assistance Dogs are very welcome at the stadium.

Accessible Toilets

Accessible toilets are available on all levels, near the wheelchair bays. These toilets are larger than standard toilets. Many of these toilets are controlled by RADAR keys which will be given to staff but if you have your own key please make sure you bring it with you.

Changing Places Toilets

There is a Changing Places toilet located near Block 149 (north of the stadium) and near Block 125 (south of the stadium) which includes a height-adjustable changing bench, a hoist and room for up to two personal assistants.

This is designed for customers who need hoisting and extra care/support and should only be used where necessary. Please make sure that if you require this facility you bring your own slings as these cannot be provided. These toilets are also RADAR key controlled.

Medication

Spectators are advised to bring medication in its original packaging and only enough for use during the event. All spectators are subject to bag searches and any unmarked/unpackaged medication will be confiscated.

There is no refrigeration on site so please make sure that you package your medication appropriately for the duration of your visit; we suggest bringing a small cool bag for any medication which needs to be kept cool.

Special Effects and Entertainment

Please be aware that pyrotechnics, strobe lighting, special effects and fireworks may be used at this event.

A live band will also be situated inside the stadium at the south end of the stadium.

Distances * All distances are approximate and subject to change

Please take note of the distances involved when attending the London Stadium. Please plan your visit accordingly and give yourself enough time when setting of on your journey.

From the shuttle bus drop off to Bridge 3 Entrance = 5 – 10 metres
Bridge 3 to Block 102 = 125 metres
Bridge 3 to Block 140 = 370 metres
Bridge 3 to Block 123 = 385 metres
Stratford Station to Bridge 1 = 950 metres
Stratford Station to Bridge 5 = 1090 metres
Seating row 22/23 (back row of lower tier) to the closest toilet = 30 metres

If you have any questions about the above information please contact us on access@farandbeyondevents.co.uk

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