Accessibility London Stadium

Tickets

Accessible seating is available on each level at the London Stadium, including wheelchair and companion positions or ambulant seating with few or no steps. These seats need to be booked in advance to ensure that your requirements can be accommodated.

Wheelchair tickets are available around the stadium in the blocks listed below and include a free companion ticket. Wheelchair positions are priced at Category E.

Please note wheelchair positions have space for one wheelchair & one companion seat.

West Stand
Blocks 104 – 112
Elevated positions at the back of the lower tier
Accessed from concourse level

Blocks 201 – 215
Elevated positions at the front of the upper tier
Accessed via lifts near block 113 & 156

South Stand
Blocks 119 – 125
Elevated positions at the back of the lower tier
Accessed from concourse level

East Stand
Block 142
Elevated positions at the back of the lower tier
Accessed from concourse level

North Stand
Blocks 147 – 155
Elevated positions at the back of the lower tier
Accessed from concourse level

Wheelchair tickets can be purchased online with a free companion ticket. They can be identified online by the International Symbol of Access and the wording ‘Wheelchair Accessible & Essential Companion’

 

Ambulant seating is available around the stadium for those with limited mobility requiring seats with few or no steps and easier access.

Ambulant seating can be purchased at the price category relevant to the block location. One free companion ticket is also available with ambulant seating. These seats can be identified online by the International Symbol of Access and the wording ‘Ambulant Disabled & Essential Companion’.

 

Accessibility Bookings can be made online – click here

 

By purchasing an Ambulant or Wheelchair ticket, you confirm that you or a member of your party require Accessible tickets.

Proof of eligibility/disability must be provided before the event, you will be contacted by Ticketmaster no later than 72 hours after your order. Tickets may be cancelled if misuse is suspected/found

For any other specific requirements relating to your booking please contact us prior to the event at access@ticketmaster.co.uk

 

Transport

Stratford has a number of accessible transport options, all the details of which can be found on the Transport For London website here

The following accessible features are available to spectators travelling to the London Stadium via the Jubilee & Central Lines, DLR and London Overground to Stratford and Stratford International stations:

  • Low-level ticket machines and a dedicated gate to the right of the ticket barriers for wheelchair access
  • An induction loop
  • Step-free access to all platforms with lifts
  • Step-free bus stops
  • Accessible toilets
  • Assistance dogs welcome

London Stadium is also served by TFL Rail, National Rail services to Stratford Station, and high speed trains through Stratford International.

 

Road Closures

There will be a number of road closures in operation around the stadium from 10:00 on the morning of the event and will remain in place for approximately 2 hours following the end of the event.

Roads that will be affected are:

Westfield Avenue
Montfitchet Road
Pool Street
Sidings Street
Marshgate Lane (adjacent to the Stadium)

Please note, car park A at Westfield Stratford City remains accessible throughout.

 

Accessible Shuttle Bus Service

For those who require it, an Accessible Shuttle Bus Service will run from next to Platform 13, which is served directly by the Jubilee Line, at Stratford Station to the Stadium. There is step-free access from all lines to Platform 13.

The shuttle service timings are: 10.30am until 6:30pm
Please note timings are subject to change

The Accessible Shuttle Bus will drop off and pick up at the London Stadium on Marshgate Lane to Bridge 3 (North West side of Stadium).

Please be aware that demand for the return shuttle bus service immediately after the event will be high and at this time there may be a delay in boarding a shuttle service. At busy times the service may be limited to one companion per wheelchair user. Immediately after the event has finished a vehicle curfew is put in place by the stadium safety officer, this means the shuttle buses may not be able to operate for around 30 minutes until is it safe to do so.

Stratford has a number of accessible transport options, all the details of which you can found on the TFL website.

 

Blue Badge Parking

Blue Badge Parking at the London Stadium is now SOLD OUT.

The exact location, directions and opening hours of the Blue Badge parking area will be confirmed in due course.  Customers purchasing Blue Badge parking will be contacted closer to the event, to gather details such as car registration number, etc. Please add parking@london-stadium.com to your safe senders list.

 

Site Map

A map of the Queen Elizabeth Olympic Park including the location of the Blue Badge parking and Shuttle Bus drop off & pick up location can be found via the link below

LAM BBP + Shuttle Bus Map

 

Accessible Entry

We have one dedicated accessibility lane on each bridge for access customers, their companion and family to use. This is where bag and body checks will take place.

You are welcome to use any bridge or turnstile irrespective of the one on your ticket. Stewards will be able to direct you to the shortest route.

Talk to a member of staff at the stadium entrance if you are unable to wait in a queue for a period of time, they will organise priority entry for you as soon as the gates open.

Numerous rest areas and benches are located across the stadium island and Queen Elizabeth Olympic Park.

 

Access to the Box Office

The Box Office can be accessed by Bridge 5 and is located near Entrance E. Accessible height ticket counters are available and include induction loops to support hearing aid users.

 

Wheelchair Assistance

The Accessibility Team has a fleet of wheelchairs available should customers need to use them to get to their seats. You can collect a wheelchair from either Bridge 3 shuttle bus drop off point or near to the London Aquatics Centre.

A member of staff will accompany you to your seat, once seated they will then return the wheelchair back to the relevant collection point so it can be used for the next customer.

When exiting, customers wishing to use this service can collect a wheelchair from either Turnstile E or K. A member of staff will again accompany you to Bridge 3 Shuttle Bus drop-off or bridge 1.

Please note: this service is to simply assist you from A to B, it is not a wheelchair hire service where you are allocated the chair for the duration of the event. Please also have someone with you who can assist in pushing the wheelchair for you.

 

Guide and Assistance Dogs

Guide and Certified Assistance Dogs are very welcome at the stadium and can stay in wheelchair bays.

Kindly note that any assistance dogs must remain with their owner at all times.

 

Accessible Toilets

All of London Stadium’s accessible toilets are unisex, and available on all levels close to wheelchair bays. These facilities are larger than standard wheelchair-accessible toilets, and include a height-adjustable changing bench and room for up to two personal assistants.

Some of these toilets are controlled by RADAR keys which will be given to staff but if you have your own key please make sure you bring it with you.

 

Changing Places Toilets

There is a Changing Places toilet located near Block 149 (north of the stadium) and near Block 125 (south of the stadium) which includes a height-adjustable adult sized changing bench, a ceiling hoist system to lift people between wheelchairs and  the toilet/changing bench and room for up to two personal assistants.

This facility meets the needs of people with multiple and complex disabilities who have one or more personal assistant with, and assisting them, by providing extra features and more space.

Please note compatible slings for the ceiling hoist system are not provided. Customers are asked to bring their own.

These toilets are also RADAR key controlled.

 

Medication

Spectators are advised to bring medication in its original packaging and only enough for use during the event. All spectators are subject to bag searches and any unmarked/unpackaged medication will be confiscated.

Portable oxygen cylinders are permitted for medical use only.

There is no refrigeration on site so please make sure that you package your medication appropriately for the duration of your visit; we suggest bringing a small cool bag for any medication which needs to be kept cool.

 

Special Effects and Entertainment

Please be aware that pyrotechnics, strobe lighting, special effects and fireworks may be used at this event.

A live band may also be situated inside the stadium at the south end of the stadium.

 

London Stadium Key Services Locations

The location of key services at the London Stadium can be found via the link below

London Stadium Key Services Locations

 

Distances * All distances are approximate and subject to change

Please take note of the distances involved when attending the London Stadium. Please plan your visit accordingly and give yourself enough time when setting of on your journey.

From the shuttle bus drop off to Bridge 3 Entrance = 5 – 10 metres
Bridge 3 to Block 102 = 125 metres
Bridge 3 to Block 140 = 370 metres
Bridge 3 to Block 123 = 385 metres
Stratford Station to Bridge 1 = 950 metres
Stratford Station to Bridge 5 = 1090 metres
Seating row 22/23 (back row of lower tier) to the closest toilet = 30 metres

If you have any questions about the above information please contact us on accessibility@britishathletics.org.uk