Accessible seating is available on each level at the London Stadium, including seats close to the aisle, seats with few or no steps and those closest to toilet facilities. These seats need to be booked in advance to ensure that your requirements can be accommodated.
Wheelchair tickets are available around the stadium at Category E pricing and includes a free companion ticket.
For Accessibility Bookings complete the ticket ballot application form, letting us know the total number of tickets you require, how many wheelchair tickets you need and your preferred seating location. Wheelchair tickets will automatically come with a free companion ticket however this person will need to be included in your total party size, therefore if you need one wheelchair position, one companion and one additional ticket, you need a total of three tickets.
If you are successful in the ballot you will be contacted by a member of The Ticket Factory team to confirm your specific accessibility needs before tickets are allocated to you. Once you have spoken to The Ticket Factory you will have 72 hours to confirm and pay for your tickets.
The closing date for the ticket ballot is still to be confirmed however spectators will be emailed to confirm the date so you will have plenty of time to apply.
We are currently following social distanced guidelines and are asking for face coverings to be worn by any spectator attending the event over the age of 11. This may change depending on the latest guidance at the time of the event.
If you are medically exempt from wearing a face covering under Government guidelines, you do not have to wear one, but you may wish to use one of the Government resources to demonstrate this, including the use of a GP letter and/or hidden disabilities card and lanyard. Any exemptions must be made known to British Athletics in advance of attending the event by email to: firstname.lastname@example.org
Stratford has a number of accessible transport options, all the details of which can be found on the TFL website http://tfl.gov.uk/transport-accessibility/
For those who require it, an Accessible Shuttle Service will run from next to Platform 13, which is served directly by the Jubilee Line, at Stratford Station to the Stadium. There is step-free access from all lines to Platform 13. More information regarding this service will be available closer to the event.
Roads around the stadium will be extremely busy so please plan your journey and give yourself plenty of time to arrive at the stadium.
Blue Badge Parking
Details for Blue Badge Parking are still being finalised however if you require Blue Badge parking please email email@example.com with the below details. Alternative parking can be found at Westfield Stratford City Shopping Centre.
- vehicle make & model
- vehicle registration
- Blue badge permit number
- Blue badge expiry date
- the council the badge was issued by
- your home address
We have one dedicated accessibility lane on each bridge for disabled customers, their companion and family to use. This is where bag and body checks will take place. You are welcome to use any bridge irrespective of the one printed on your ticket. Stewards will be able to direct you to the shortest route.
Access to the Box Office
The Box Office can be accessed by Bridge 5 and is located near Entrance E. Accessible height ticket counters are available and include induction loops to support hearing aid users.
The Accessibility Team has a fleet of wheelchairs available should customers need to use them to get to their seats. You can collect a wheelchair from either Bridge 3 shuttle bus drop off point or near to Bridge 1.
A member of staff will accompany you to your seat, once seated they will then return the wheelchair back to the relevant collection point so it can be used for the next customer.
When exiting, customers wishing to use this service can collect a wheelchair from either Block 125 or Block 149. A member of staff will again accompany you to Bridge 3 Shuttle Bus drop-off or bridge 1.
Please note: this service is to simply assist you from A to B, it is not a wheelchair hire service where you are allocated the chair for the duration of the event. Please also have someone with you who can assist in pushing the wheelchair for you.
Guide and Assistance Dogs
Guide and Assistance Dogs are very welcome at the stadium.
Accessible toilets are available on all levels, near the wheelchair bays. These toilets are larger than standard toilets. Many of these toilets are controlled by RADAR keys which will be given to staff but if you have your own key please make sure you bring it with you.
Changing Places Toilets
There is a Changing Places toilet located near Block 149 (north of the stadium) and near Block 125 (south of the stadium) which includes a height-adjustable changing bench, a hoist and room for up to two personal assistants.
This is designed for customers who need hoisting and extra care/support and should only be used where necessary. Please make sure that if you require this facility you bring your own slings as these cannot be provided. These toilets are also RADAR key controlled.
Spectators are advised to bring medication in its original packaging and only enough for use during the event. All spectators are subject to bag searches and any unmarked/unpackaged medication will be confiscated.
There is no refrigeration on site so please make sure that you package your medication appropriately for the duration of your visit; we suggest bringing a small cool bag for any medication which needs to be kept cool.
Special Effects and Entertainment
Please be aware that pyrotechnics, strobe lighting, special effects and fireworks may be used at this event.
A live band may also be situated inside the stadium at the south end of the stadium.
Distances * All distances are approximate and subject to change
Please take note of the distances involved when attending the London Stadium. Please plan your visit accordingly and give yourself enough time when setting of on your journey.
From the shuttle bus drop off to Bridge 3 Entrance = 5 – 10 metres
Bridge 3 to Block 102 = 125 metres
Bridge 3 to Block 140 = 370 metres
Bridge 3 to Block 123 = 385 metres
Stratford Station to Bridge 1 = 950 metres
Stratford Station to Bridge 5 = 1090 metres
Seating row 22/23 (back row of lower tier) to the closest toilet = 30 metres
If you have any questions about the above information please contact us on firstname.lastname@example.org