Accessible seating is available on each level at the London Stadium, including seats close to the aisle, seats with few or no steps and those closest to toilet facilities. These seats need to be booked in advance to ensure that your requirements can be accommodated.
Wheelchair tickets are available around the stadium at Category E pricing and includes a free companion ticket.
A free companion ticket can also be requested for any ambulant disabled spectators who need assistance attending the event.
Accessibility Bookings can be made online – click here
By purchasing an Ambulant or Wheelchair ticket, you confirm that you or a member of your party require Accessible tickets.
Proof of eligibility/disability must be provided before the event, you will be contacted by Ticketmaster no later than 72 hours after your order. Tickets may be cancelled if misuse is suspected/found
For any other specific requirements relating to your booking please contact us prior to the event at firstname.lastname@example.org
Stratford has a number of accessible transport options, all the details of which can be found on the Transport For London website here
The following accessible features are available to spectators travelling to the London Stadium via the Jubilee & Central Lines, DLR and London Overground to Stratford and Stratford International stations:
- Low-level ticket machines and a dedicated gate to the right of the ticket barriers for wheelchair access
- An induction loop
- Step-free access to all platforms with lifts
- Step-free bus stops
- Accessible toilets
- Assistance dogs welcome
London Stadium is also served by TFL Rail, National Rail services to Stratford Station, and high speed trains through Stratford International.
Accessible Shuttle Bus Service
For those who require it, an Accessible Shuttle Bus Service will run from next to Platform 13, which is served directly by the Jubilee Line, at Stratford Station to the Stadium. There is step-free access from all lines to Platform 13.
The shuttle service timings are: 10.00am until 6:30pm
Please note timings are subject to change
The Accessible Shuttle Bus will drop off and pick up at the London Stadium on Marshgate Lane to Bridge 3 (North West side of Stadium).
Please be aware that demand for the return shuttle bus service immediately after the event will be high and at this time there may be a delay in boarding a shuttle service. At busy times the service may be limited to one companion per wheelchair user. Immediately after the event has finished a vehicle curfew is put in place by the stadium safety officer, this means the shuttle buses may not be able to operate for around 30 minutes until is it safe to do so.
Stratford has a number of accessible transport options, all the details of which you can found on the TFL website.
Blue Badge Parking
Blue Badge Parking is now available to purchase directly from the London Stadium via the link below.
The exact location, directions and opening hours of the Blue Badge parking area will be confirmed in due course. Customers purchasing Blue Badge parking will be contacted closer to the event, to gather details such as car registration number, etc. Please add email@example.com to your safe senders list.
A map of the Queen Elizabeth Olympic Park including the location of the Blue Badge parking and Shuttle Bus drop off & pick up location can be found via the link below
We have one dedicated accessibility turnstile on each bank of turnstiles for disabled customers, their companion and family to use. This is where bag and body checks will take place. You are welcome to use any bridge or turnstile irrespective of the one printed on your ticket. Stewards will be able to direct you to the shortest route.
Talk to a member of staff at the stadium entrance if you are unable to wait in a queue for a period of time, they will organise priority entry for you as soon as the gates open.
Numerous rest areas and benches are located across the stadium island and Queen Elizabeth Olympic Park.
Access to the Box Office
The Box Office can be accessed by Bridge 5 and is located near Entrance E. Accessible height ticket counters are available and include induction loops to support hearing aid users.
The Accessibility Team has a fleet of wheelchairs available should customers need to use them to get to their seats. You can collect a wheelchair from either Bridge 3 shuttle bus drop off point or near to the London Aquatics Centre.
A member of staff will accompany you to your seat, once seated they will then return the wheelchair back to the relevant collection point so it can be used for the next customer.
When exiting, customers wishing to use this service can collect a wheelchair from either Block 125 or Block 149. A member of staff will again accompany you to Bridge 3 Shuttle Bus drop-off or bridge 1.
Please note: this service is to simply assist you from A to B, it is not a wheelchair hire service where you are allocated the chair for the duration of the event. Please also have someone with you who can assist in pushing the wheelchair for you.
Guide and Assistance Dogs
Guide and Certified Assistance Dogs are very welcome at the stadium.
All of London Stadium’s accessible toilets are unisex, and available on all levels close to wheelchair bays. These facilities are larger than standard wheelchair-accessible toilets, and include a height-adjustable changing bench and room for up to two personal assistants.
Some of these toilets are controlled by RADAR keys which will be given to staff but if you have your own key please make sure you bring it with you.
Changing Places Toilets
There is a Changing Places toilet located near Block 149 (north of the stadium) and near Block 125 (south of the stadium) which includes a height-adjustable adult sized changing bench, a ceiling hoist system to lift people between wheelchairs and the toilet/changing bench and room for up to two personal assistants.
This facility meets the needs of people with multiple and complex disabilities who have one or more personal assistant with, and assisting them, by providing extra features and more space.
Please note compatible slings for the ceiling hoist system are not provided. Customers are asked to bring their own.
These toilets are also RADAR key controlled.
Spectators are advised to bring medication in its original packaging and only enough for use during the event. All spectators are subject to bag searches and any unmarked/unpackaged medication will be confiscated.
Portable oxygen cylinders are permitted for medical use only.
There is no refrigeration on site so please make sure that you package your medication appropriately for the duration of your visit; we suggest bringing a small cool bag for any medication which needs to be kept cool.
Special Effects and Entertainment
Please be aware that pyrotechnics, strobe lighting, special effects and fireworks may be used at this event.
A live band may also be situated inside the stadium at the south end of the stadium.
Distances * All distances are approximate and subject to change
Please take note of the distances involved when attending the London Stadium. Please plan your visit accordingly and give yourself enough time when setting of on your journey.
From the shuttle bus drop off to Bridge 3 Entrance = 5 – 10 metres
Bridge 3 to Block 102 = 125 metres
Bridge 3 to Block 140 = 370 metres
Bridge 3 to Block 123 = 385 metres
Stratford Station to Bridge 1 = 950 metres
Stratford Station to Bridge 5 = 1090 metres
Seating row 22/23 (back row of lower tier) to the closest toilet = 30 metres
If you have any questions about the above information please contact us on firstname.lastname@example.org