Tickets
Wheelchair positions are available around the arena at Category C pricing and include a free companion ticket.
Ambulant disabled seating is also available around the arena with ticket prices varying depending on the seating location. A free companion ticket is also available should you be unable to attend the event without assistance.
Accessible tickets will be sold on a first come, first served basis and are available by calling the accessibility team on 0800 640 5001 (open Monday – Friday, 9am – 7pm and 9am – 5pm Weekends & Bank Holidays). Calls are free from UK landlines and mobiles.
If you have registered for an Access Card from Nimbus Disability or with The Ticket Factory Access Registration scheme you will also be able to book your tickets online. More information can be found here.
Parking
Please be aware that the arena and associated car parks are situated inside Birmingham’s Clean Air Zone. Daily charges apply to vehicles entering the zone which do not comply with the zone’s criteria. For further information, and to check if your car is Clean Air Zone compliant, please click here.
South Car Park – Blue badge parking is situated on Level 11 which gives direct access to the arena entrances. Lifts service each floor of the car park.
North Car Park – Accessible parking bays are located on Level 9 of the North Car Park which can be accessed from King Edwards Road and is close to Entrance G. This car park has no lift facility.
If you need to collect tickets from the arena box office it is recommended that you park in the South car park, park on level 8 and follow the pink route round to Entrance E.
Larger vehicles
Disabled spectators arriving in vehicles over 2 metres in height (minibuses or ambilifts), will be directed to the North Car Park, Here you can disembark and traffic officers will then direct the vehicle to the nearest parking bay.
More information on parking including how to pre book can be found here
Drop-off point
If you are arriving by car or taxi, but do not require parking, you will need to be dropped at the bottom of the main steps on King Edwards Road, then follow the boardwalk to Entrance E.
Accessible Entry
Talk to a member of staff at the arena entrance if you are unable to wait in a queue for a period of time. They will organise priority entry for you as soon as the entrances open.
Guide and Assistance Dogs
Guide and Assistance Dogs are very welcome at the arena. Please let us know at the point of booking your tickets if you require your assistance dog to attend. This will allow the team to allocate you an appropriate area for the welfare of the dog and to ensure the venue evacuation routes can be maintained.
Accessible Toilets
The arena has stand-alone unisex accessible toilets. These are located opposite block 2 (next to the medical centre) and opposite block 12. All unisex toilets are controlled by a RADAR key. Please speak to the nearest steward if you do not have your own.
In addition to the unisex toilets there are dedicated ambulant cubicles within the male and female toilets throughout the arena which are signposted accordingly. These toilets are both RADAR operated and non-RADAR operated.
Hospitality areas also have accessible toilets.
Changing Places
The arena has a changing places toilet facility which can be found on the concourse opposite block 5.
This facility meets the needs of people with multiple and complex disabilities who have one or more carers with, and assisting them, by providing extra features and more space.
Features include:
height adjustable, adult sized changing bench
Ceiling hoist system to lift people between wheelchairs and the toilet/changing bench (Please bring your own support slings as these are not provided.)
Automatic wash / dry, centrally located toilet
Height adjustable washbasin
RADAR key operated door
Hearing Assistance System
The arena operates a radio frequency analogue hearing system which covers 100% of the arena. This means that you can book any seat and still receive great sound quality. If you wish to use the system, you can do so free of charge by speaking to a member of security on arrival at the arena. You will get a receiver pack with lanyard and a earphone headset which plugs into the receiver. Alternatively, if you use a telecoil hearing aid, you will be supplied with a personal neck loop which then plugs into the receiver to enhance the sound through your own hearing aid.
Wheelchairs
If you need a wheelchair and have your own please bring it with you to the event. The arena have a very limited number of manual wheelchairs available for use in the venue which are available from the entrance doors on a first come, first served basis. Please speak to a member of the security staff on arrival for assistance.
Please note wheelchairs are for use inside the venue only and cannot be taken to car parks/train stations/ taxi ranks etc. The intended use of the wheelchairs is as a shuttle service to your seat from the entrance door and back again. Unfortunately you will not be able to remain in the wheelchair for the duration of the event.
Walking Aids
If you have a permanent conditions that requires the use of a walking aid (crutches or walking sticks), then you are permitted to take these to your seat. You will need to store them under the seats so as not to cause an obstruction or trip hazard.
Walking frames or rollators are not permitted in seating areas due to safety reasons in a potential evacuation situation. If you use one of these, then you will need to purchase tickets in one of our accessible bays.
If you have your leg in a cast or full support you will need to speak to the accessibility team prior to the event to be re-seated in one of the accessible bays. You will be unable to sit in the main seating areas due to safety reasons. Re-seating is subject to availability.
Medical Centre
The medical centre at the arena is located on the concourse opposite block 2.
In the event of a medical emergency please notify a steward who will radio for medical assistance.
Should you require a private area for personal care (eg. private changing facilities) please speak to the staff in the Medical Centre.
Medication
Spectators are advised to bring medication in its original packaging and only enough for use during the event. All spectators are subject to bag searches and any unmarked/unpackaged medication will be confiscated.
There is no refrigeration on site so please make sure that you package your medication appropriately for the duration of your visit; we suggest bringing a small cool bag for any medication which needs to be kept cool.
Food and drink
There will be a selection of food and drink available to purchase at the venue. Please note that the venue is now contactless so please remember to bring your payment cards!
A small amount of cold food for personal consumption can be brought into the venue. Sealed plastic bottles of water or juice under 500ml are permitted but no glass bottles, cans, flasks including hard sided water bottles or picnic hampers are allowed. Strictly no alcohol is permitted to be brought into the venue.
Special Effects and Entertainment
Please be aware that pyrotechnics, strobe lighting and special effects may be used at this event.
To help you plan your visit to the Utilita Arena Birmingham you can also find more information on the AccessAble website.
