Frequently Asked Questions

Müller Indoor Grand Prix Birmingham 2022

 

TICKETING

How many tickets are available for the event?

We will be selling this event to full capacity with the current UK Government guidelines no longer requiring social distancing measures.

Before purchasing tickets, you should consider the risks of attending this event based on your personal circumstances and if you feel uncomfortable, you should not attend.

 

Who can purchase tickets to the 2022 Müller Indoor Grand Prix Birmingham?

A priority window for tickets will be open from 10am on Tuesday 26th October 2021.

Tickets will be released for general sale at 10am on Thursday 4th November 2021.

 

When will tickets go on sale?

The Müller Indoor Grand Prix Birmingham will take place on the afternoon of Saturday 19th February 2022 at the Utilita Arena, Birmingham.

A priority window for tickets will be open from 10am on Tuesday 26th October 2021.

Tickets will be released for general sale at 10am on Thursday 4th November 2021.

Before purchasing tickets, you should consider the risks of attending this event based on your personal circumstances and if you feel uncomfortable, you should not attend.

 

How do I request accessible tickets?

Wheelchair positions are available around the arena at Category C pricing and include a free companion ticket.

Ambulant disabled seating is also available around the arena with prices varying depending on the seat location. A free companion ticket is also available should you be unable to attend the event without assistance.

Accessible tickets will be available from 10am on Tuesday 26th October 2021 to those spectators in the priority window and from 10am on Thursday 4th November 2021 for all other ticket purchasers.

Tickets are available by calling the accessibility team on 0800 640 5001 (open Monday – Friday, 9am-5pm). Calls are free from UK landlines and mobiles.

If you have registered for an Access Card from Nimbus Disability or with The Ticket Factory Access Registration scheme you will also be able to book your tickets online. More information can be found here.

 

What age range is a junior ticket?

Junior tickets are available for those aged 16 years and under.

Children aged 16 years or under must be accompanied to the event by an adult. Children aged 2 years or under do not require a ticket but must sit on their parent/guardian’s knee.

 

Is there a hospitality package available?

A hospitality package is available for this event in The Foundry.

The Foundry is a high-end informal lounge with a vibrant atmosphere perfect for entertaining friends, family or colleagues. Guests can enjoy our two-course lunch before taking their seats on the home straight to watch the event.

More information about the package can be found here.

 

Where is best to see what events?

One of the best things about coming to an athletics event is that you are never far away from the action, with multiple events happening at the same time and spread around the arena there is always something to watch.

In the arena every seat gives you an excellent view of the action.

If you love to watch the fastest athletes on the planet, the 60 metres track is in the middle of the floor with excellent views from both sides of the arena.

To see the long and triple jumpers charging down the runway the best seats to choose are in blocks 10 -12.

If the pole vault is more your thing, then blocks 1 – 3 are for you, whilst blocks 4 – 6 offer the best view of the high jump.

And of course, not leaving out the endurance races where any seat in the arena is great to cheer on the athletes as they complete laps of the track.

 

What are restricted view tickets?

There are several areas around the arena where your sightline may be restricted in some way. This could be because of the height of the track and/or the raised bends; it could be a safety barrier or platform. It may also be a restriction to the big screen or one specific event. These seats are classed as restricted view and are available to purchase at a reduced cost.

Any seats that have more severe sightline issues will not be available for sale.

 

Are you asking for proof of COVID-19 status at entry points?

As with other large UK venues, COVID-19 status checks will be implemented at entry points to keep spectators, staff and athletes safe.

You should be prepared to show proof of your COVID-19 status. For more information on the COVID Status checks and what other measures are being adopted please click here.

 

Do I need to wear a mask or face covering in the arena?

Whilst wearing a face covering isn’t mandatory, spectators are encouraged to wear them in public areas where it is busy or in more confined areas such as bathrooms.

 

I have heard I need to sign a Code of Conduct. Where can I find this?

All spectators attending the event are asked to read and sign up to Code of Conduct to assist us in helping to protect you and your fellow spectators at the event.

The Code of Conduct can be found here.

 

When will I receive my tickets?

All tickets will be emailed to you as a PDF attachment approximately five days before the event.

You will need to print out your tickets on plain white A4 paper, ensuring each ticket is on one piece of paper and the barcode is easy to read with no smudging or bleeding. If the barcode is not clear it will stop the ticket from scanning on entry.

 

I do not have access to a printer, how do I get my ticket?

If you have a friend or relative with a printer, please ask them to print your tickets for you.

Alternatively, open the PDF containing the ticket on your phone and zoom into the barcode area. Present this zoomed in barcode to the steward with the scanner at the entrance and this should scan allowing you access to the event.

 

What happens if the event is cancelled, or the capacity is reduced?

If we have taken payment and the event is cancelled, you will be offered a full refund or exchange to the rearranged date.

If the event capacity is reduced, ticket purchasers will be contacted with further information.

 

If, having booked, I or my guest have symptoms of COVID-19, are household members of a person with symptoms, have been asked to isolate by NHS Test & Trace or have tested positive for COVID-19 which would result in attendance not being possible, can I get a refund?

Our refund policy covers these situations as we are committed to reducing the risk of Covid transmission. Please make sure you keep any texts from Test and Trace etc. as we may need evidence for the refund.

 

If, having booked, I or my guests decide not to attend for any reason not listed above, will I be entitled to a refund?

If the event goes ahead with a crowd but you are unable to attend for any reason, including due to other concerns relating to COVID-19, then our usual terms and conditions will apply, and a refund will not be possible.

 

PRE-EVENT

What do I need to do before event day?

Before event day please make sure that you have:

  • Made appropriate travel plans. Remember that the Utilita Arena is situated in the centre of Birmingham and within the Clean Air Zone.
  • You are strongly encouraged to carry out lateral flow testing twice a week, before and after the event. You can collect free testing kits from local pharmacies and community sites, or order online or by phone for home delivery http://www.nhs.uk/gettested
  • Read the spectator code of conduct.
  • Pack your tickets, masks and hand sanitiser.
  • Download the NHS App and register to get your NHS COVID Pass.

 

Covid 19 testing for people without symptoms

We would encourage all spectators (12 years and over) to access Lateral Flow testing twice weekly before and after the event. By doing so, you will have additional assurance that you are helping to keep Covid-19 rates at a low level.  However, if you have symptoms, you should not come to the event, even if you test negative on an LFT test.

Information about testing for people without symptoms and details of how home testing kits are accessed can be found at https://www.nhs.uk/conditions/coronavirus-covid-19/testing/get-tested-for-coronavirus/

If you have symptoms, you should book a PCR test via 119 or online at Get a free PCR test to check if you have coronavirus (COVID-19) – GOV.UK (www.gov.uk)

We would encourage everyone to get vaccinated as soon as they are offered the opportunity.

 

Where and when will the event take place?

The event will take place at the Utilita Arena Birmingham, formally the National Indoor Arena, and is expected to run between approximately 1pm and 5pm on Saturday 19th February 2022. Please note all timings are subject to change.

 

How should I travel to the Arena?

We advise that you plan your journey to and from the arena in advance and always follow the relevant guidance.

If travelling by public transport, follow the UK Government guidance. The government’s COVID-19 safer travel guidance is a good source of information.

The arena is located within Birmingham’s Clean Air Zone. Daily charges apply to vehicles entering the zone which do not comply with the zone’s criteria.

For more travel information please click here.

 

Is parking available at the Arena?

The arena has on-site parking across three car parks – North, South and West. The West car park is for pre-booked and hospitality customers only.

The South and West car parks are serviced by lifts to each floor, with accessible parking located on level 11, giving direct access to the arena entrances. The North car park has no lift facility, with all accessible spaces being located on level 9, close to Entrance G.

The arena car park is controlled by Park Jockey, for more information visit www.parkjockey.com.

To find out more about event parking visit: https://www.utilitaarenabham.co.uk/your-visit/parking/

Other car parks are available nearby, the closest being in Brindley place, which you can access via Sheepcote Street or Cambridge Street, just a quick walk from the Arena.

 

Should I bring my own face covering and hand sanitiser?

Please ensure that you bring your own face covering and whilst hand sanitiser is provided around the arena, we would also recommend bringing your own.

 

My plans have been impacted by COVID-19, what do I need to do?

If you feel ill on the day of the event, please do not travel. If you have any symptoms of COVID-19 you must not attend. If you have tested positive for COVID-19 or have been in contact with anyone who has COVID-19 in the 10 days before the event you should be self-isolating and must not attend.

Please comply with all relevant guidance and rules relating to COVID-19, including those of the government and public health authorities.

 

Please contact us if you have a question that is not answered above.